Return & Refund
Our customers satisfaction is our top priority. We are happy to accept your returns and refund requests as per the below policy:
- Returns and Refund requests must be reports to GoodBasket within 24 hours of receiving the order for Grocery Products.
- Returns and Refund requests shall be submitted by contacting our Customer Support team through phone, email, or online chat.
- Due to the nature of Fresh Products, returns and/or refunds are only accepted in case of receiving defective, bad condition, or wrong products and which would be evaluated through GoodBasket.com inspection team.
- Products must be in resellable condition, and in the exact condition that has been received, that including but not limited to; packaging, boxes, labels, etc.
- Grocery Products must be stored in a proper way, and which would be stated on the product packaging itself or/and GoodBasket.com
- Fresh Products should be kept refrigerated/frozen based on the product type
- GoodBasket.com reserves the right to hold the refund till the product(s) return back to GoodBasket.com warehouse and go through the required inspection.
- Refunds to be refunded in the way GoodBasket.com would see suitable.
- Wonky products are not refundable or replaceable
Shall you have any further query on our Return and Refund policy, please contact our team through the Online Chat, or by email on firstname.lastname@example.org, or by calling us on 8001 Good (4664)