How do I place an order on GoodBasket.com?

Ordering is easy, just follow the basic steps outlined below:
-   Browse the website for the products you need.
-   Add products to cart by clicking on the + sign.
-   Follow the instructions by adding your address and choosing your preferred payment method and place your order.
-   Hooray! Now just leave the rest to us to pick the best produce and deliver it to your doorstep.
For further assistance you can contact our customer service team through the online chat, or calling us on 8001 Good (4663), or send us an email on help@goodbasket.com

How do I know if my order has been successful?

Once you place an order you will receive a confirmation email and SMS.

Is there a minimum amount to place an order?

There is minimum amount of 100 AED to place an order,

What is the coverage area for delivery?

At the moment, we are delivering to Dubai, Abu Dhabi, Sharjah, and Ajman, and we will be expanding to the other Emirates soon.

How much is the delivery fees?

We love free delivery as much as you do. Just make sure your order value is equal or more than 100 AED and your delivery fees will be on the house!

How long will it take to have my order delivered?

Delivery times are different from location to the other. Please choose your location on the checkout to see the delivery times available for your area

Can i schedule my order?

Like to plan ahead, smart thing!
You can choose the schedule option on the checkout and select the day and time you want to schedule your delivery.

How can I change or cancel an order?

You can change, reschedule, or cancel an order at anytime before the order gets shipped.
You can cancel the order thought “My Orders” page in your account dashboard, or simply reach out to our customer support team and they will be happy to support you. You can contact us through the online chat, or calling us on 8001 Good (4663), or send us an email on help@goodbasket.com

How can I know the status of my order?

We are making sure to keep you informed of your order status through email and SMS when possible. And to know more details on the status of your order, you can simply log into your account and go to your order history to see your order status progress.

What if I am not home to receive my order?

If you think you may not be home on time to receive your order, or if you miss your delivery, please get in touch with our Customer Support team and they will do the needful to ensure the delivery of your order.
You can contact us through the online chat, or calling us on 8001 Good (4663), or send us an email on help@goodbasket.com

I need a delivery time that isn’t available. Can you help?

We offer as many time slots as possible while still being able to deliver on time to every customer. Nevertheless you can reach out to our customer support team, and while we can’t promise we will be able to accommodate special delivery time, we will do our best to meet your expectations.
Please get in touch with us through the online chat, or calling us on 8001 Good (4663), or send us an email on help@goodbasket.com

What payment methods I can use on GoodBasket?

We offer multiple payment methods to meet our customers expectations.
You can pay for your order via Paypal, Credit card on delivery, or Cash on delivery

I want to return a product that I purchased from GoodBasket, what can i do?

Please refer to the Return & Refund policy and get in touch with us through the online chat, or calling us on 8001 Good (4663), or send us an email on help@goodbasket.com